Order Issues

Issues with my failed transaction

• Why did my transaction fail? 
• Why did you charge me for a failed transaction? 
• Why have I been asked to verify my identity?

Problems with my successful top-up

• Why isn’t my PIN working?
• What can I do if I top-up the wrong number? 
• Top-Up Not Received: What can I do? 

Issues with my processing transaction

• Operator delays