We understand that mistakes can sometimes happen during the top-up process and our team always does what it can to rectify this. However, when it comes to wrong number top-ups, our options are very limited. As soon as a transaction is completed, credit is applied directly by the operator to the listed number, which means we cannot retrieve the credit amount back.
Unfortunately, this means we are unable to reverse successful top-ups or refund credits that were sent to a wrong number. However, you can always contact us to discuss your case in more detail, our Customer Care agents are available 24/7.