When you buy a PIN top-up, the credit is not applied automatically to the number. You’ll find the PIN code and the instructions on how to redeem in your top-up receipt.
In order to have the credit applied, you must redeem the PIN code using the instructions provided in your receipt.
If you’re experiencing any issues redeeming the PIN, we would advise you to contact the operator directly, since they will be able to help you redeeming the PIN.
Alternatively, you can contact our Customer Care Team who can contact them on your behalf.